Terms of Service
Last updated: August 2026
This is a detailed draft, not a substitute for a solicitor. It's written to reflect UK consumer law as it applies to a small, UK-only, made-to-order goods business, but it has not been reviewed by one. Have a solicitor (or Citizens Advice for a sanity check) look this over before the site takes real orders — above all section 5, on cancellation. Getting that one wrong is the most common way small UK sellers fall foul of the Consumer Contracts Regulations, and it is the section where this draft deliberately takes the cautious reading rather than the convenient one.
These terms apply to orders placed with Nyrox Accessories ("we", "us", "our"), a UK-based sole trader, by a customer ("you") ordering for delivery within the United Kingdom. By placing an order you agree to these terms.
1. Who We Are
Nyrox Accessories is a UK sole trader, trading from:
16 Birch Lane, GU24 9QD, United Kingdom
You can contact us by email at nyroxaccessories@gmail.com or by phone at 07355 041126. We currently deliver to UK addresses only, and these terms are offered in English only.
We are not currently registered for VAT, so no VAT is charged on our prices and we cannot issue a VAT invoice. If that changes, our VAT number will appear here and prices will be shown inclusive of VAT.
2. Who Can Order
You must be at least 18 to place an order. If you are under 18, please ask a parent or guardian to order for you.
3. Orders & Payment
All prices are in pounds sterling. Shipping is charged separately and shown before you pay.
Placing an order is an offer to buy. The contract is formed when we accept it — by confirming the order and starting production — not at the moment you press pay. We will acknowledge your order by email as soon as we receive it; that acknowledgement is a receipt, not yet acceptance.
Before you confirm, the checkout shows you everything you have chosen and lets you go back and change any of it. Please check the phone model, size, case type and design carefully, because each case is manufactured to that exact spec and we cannot alter it once production has started. If you spot a mistake immediately after ordering, email us straight away and we will change it if production has not begun.
We may decline or cancel an order before production starts — for example if a listing carried an obvious pricing error, or we cannot fulfil the model and size combination you chose. If we do, you get a full refund and we will tell you why.
We do not file a copy of the contract for you to retrieve later, so please keep the confirmation email we send.
4. Production & Delivery
Every case is made to order and shipped on our behalf by Printify. Production and courier times vary, and any timescale we give you is an estimate rather than a guaranteed date.
Unless we have agreed a different date with you, we will deliver within 30 days of the day the contract is formed. If we miss that, you can give us a further reasonable deadline, and if we miss that too you can cancel and get a full refund. Where the delivery date was essential and you told us so, you can cancel straight away.
Risk in the goods passes to you when they are delivered to the address you gave us. If a parcel goes missing or arrives damaged in transit, contact us — we will sort out a replacement or refund, and you should not have to chase the courier yourself.
5. Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, most things bought online come with a 14-day "cooling off" right to cancel for any reason.
For cases ordered from our published designs, you have that full 14-day right. It runs from the day you receive the case. You can cancel by emailing us — a clear statement that you are cancelling is enough, and you may use the model cancellation form if you prefer. Send the case back within 14 days of telling us; you pay the return postage unless the item is faulty. We refund within 14 days of getting it back, including the standard outbound delivery charge you originally paid. If you have handled the case beyond what is necessary to check it, we may reduce the refund to reflect any loss in value.
Genuinely bespoke commissions are the exception. Where you have asked us to create artwork specifically for you through the custom design form, that case is made to your specification and Regulation 28(1)(b) removes the cancellation right. We will tell you this in writing, and you will have to confirm you understand it, before we take payment for a commission — if we have not done that, you keep the right to cancel.
Note for whoever reviews this page: this section deliberately grants the 14-day right on catalogue designs rather than claiming the made-to-order exemption across the board. Choosing a phone model and a listed design from a menu is configuring a product, not personalising it, and the exemption is widely read as not covering that. Getting it wrong is expensive: if the exemption is claimed where it does not apply and the cancellation notice was never given, the cancellation window extends to twelve months and fourteen days. A solicitor should confirm this split matches how orders are actually processed.
None of this affects your separate rights if a case is faulty, not as described, or not of satisfactory quality — see section 6.
6. Faulty, Damaged, or Wrong Items
The Consumer Rights Act 2015 gives you a legal right to goods that are of satisfactory quality, fit for purpose and as described. That right applies to every case we sell, bespoke commissions included, and nothing in these terms reduces it.
If your case arrives faulty, damaged or different from what you ordered, email us with your order number and a photo where you can. Within 30 days of delivery you can reject it and get a full refund. After that, we'll repair or replace it; if that doesn't put it right, you can claim a refund. We pay return postage on anything faulty.
Where a case arrives damaged, misprinted, or otherwise wrong, our normal remedy is to reprint it and send a replacement at our cost — you will not be asked to pay again, and we do not need the faulty case back unless we ask for it. That is in addition to, and never instead of, the legal rights set out above: if you would rather have your money back within the 30-day rejection window, say so and we will refund you.
7. If Something Goes Wrong
Email nyroxaccessories@gmail.com with your order number and what's happened. NYROX is run by one person, so we cannot promise a fixed response time, but we read every message and aim to acknowledge complaints quickly and keep you posted on where things stand.
We are not currently a member of an alternative dispute resolution (ADR) scheme, and we are not obliged to use one. If we reach deadlock, you can get free independent advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk/consumer, and your right to go to court is unaffected.
8. Accounts
This site doesn't currently have real accounts — there is no sign-in and no server-side account storage. If account sign-in is added in future, this section will describe how it works, including how to ask us to delete your account and any associated data; see our Privacy Policy for how we handle your data today.
9. Intellectual Property
All artwork, designs and branding on this site are original to Nyrox Accessories and protected by copyright. Buying a case gives you no rights to the design itself — it may not be reproduced, copied or resold without our written permission.
If you send us artwork or a photograph for a custom commission, you keep ownership of it. You are confirming that it's yours to use, or that you have permission, and you give us permission to reproduce it on your case. We may decline anything we believe infringes someone else's rights, and we won't use your artwork to promote the business without asking you first.
10. Limitation of Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, for breach of your statutory rights as a consumer, or for anything else that can't lawfully be limited under English law.
Beyond that: we aim for every order to arrive as described, but we don't guarantee the site or Printify's production process will be uninterrupted or error-free, and our liability for any order is limited to the value of that order. We are responsible for loss you suffer that is a foreseeable result of us breaking these terms, and not for anything unforeseeable.
11. Events Outside Our Control
We are not liable for delays or failures caused by something genuinely beyond our control — a courier strike, a supplier or production partner failing, extreme weather, a power or network outage. We'll tell you as soon as we can and do what we reasonably can to limit the delay. If it drags on more than 30 days, either of us can cancel the affected order and you get a full refund.
12. General
If any part of these terms turns out to be unenforceable, the rest still stands. If we don't insist on something straight away, that doesn't mean we've given up the right to later. These terms are between you and us — nobody else can enforce them. You may not transfer your rights under them without our agreement; we may transfer ours if the business changes hands, and your rights won't be affected.
13. Governing Law
These terms are governed by the law of England and Wales, and any dispute will be handled by the courts of England and Wales — without affecting any mandatory consumer protections of the part of the UK you live in, or your right to bring a claim in the courts there.
14. Changes to These Terms
We may update these terms occasionally, for example as the business grows or the law changes. The "Last updated" date above always reflects the most recent version; the terms in force at the time you placed an order are the ones that apply to it.
15. Contact Us
Questions about these terms, an order, or a return?
Nyrox Accessories
16 Birch Lane
GU24 9QD
United Kingdom
Email: nyroxaccessories@gmail.com
Phone: 07355 041126